Hospitality assistant manager (DCS 2509)

We are seeking a dedicated and approachable individual to support the operational management of a hospitality environment. This position offers an opportunity to contribute to delivering outstanding guest experiences while overseeing day-to-day activities. The role requires strong organisational skills, effective communication, and the ability to work collaboratively with diverse teams and clients. This is a rewarding opportunity to assist in managing service quality, enhancing customer satisfaction, and supporting business growth in a dynamic and professional setting.

Key Responsibilities

• Assist in supervising daily hospitality operations to ensure smooth service delivery and high guest satisfaction
• Coordinate staff schedules, training, and performance support to foster a productive and positive work environment
• Support inventory management, ordering supplies, and maintaining compliance with health and safety standards
• Collaborate with senior management to implement service improvements and operational plans
• Handle guest inquiries and feedback promptly, ensuring effective resolution and follow-up
• Monitor financial records related to service delivery, including budgeting support and cost control assistance
• Participate in reporting activities by providing operational insights and suggestions for enhancement
• Promote teamwork and effective communication across all departments involved in hospitality services

Required Qualifications
Must-Haves:

• Demonstrated ability to support operational management in a hospitality or customer service setting
• Strong organisational and multitasking skills with attention to detail
• Excellent interpersonal and communication skills, adaptable to varied audiences and situations
• Basic financial literacy including experience with budget monitoring or resource allocation
• Understanding of health, safety, and hygiene practices relevant to hospitality environments
• Proficiency with common office software and hospitality management tools

Nice-to-Haves:

• Experience in a supervisory or assistant managerial hospitality role
• Knowledge of hospitality industry standards and best practices
• Training or certification in hospitality management or related fields
• Familiarity with inventory and supply chain management systems
• Problem-solving skills with the ability to adapt under pressure

This position invites applications from individuals eager to contribute their expertise to a service-focused environment. If you are motivated by supporting operational excellence and delivering exceptional guest experiences, we encourage you to apply.